FAQ

How long does shipping take?

Orders are processed within 1–3 business days. Items from our US warehouses usually arrive 3–7 business days after shipping, and items from our international warehouse usually take 8–15 business days. Each product page tells you which applies. You'll get a tracking link by email as soon as your order ships. See our Shipping page for details.

Where do you ship?

We currently ship within the United States.

Do you offer returns?

Yes. You can return most items within 30 days of delivery. See our Returns page.

My item arrived damaged or faulty. What do I do?

We're sorry! Contact us within 7 days of delivery with your order number and a photo, and we'll send a replacement or refund.

How do I track my order?

Use the tracking link in your shipping confirmation email. If you can't find it, contact us and we'll help.

Is checkout secure?

Yes. Payments are processed through Shopify's secure checkout, and we never see or store your card details.

How do I contact you?

Use our Contact page and we'll reply within 1–2 business days.